Delivery Policy

DELIVERY TERMS

We will deliver your goods using the delivery method that you selected during the checkout process to your chosen delivery address. We estimate despatch of 2-3 days from placing the order. You will receive a text or email confirmation as soon as your goods have been despatched with details of the courier along with a tracking or reference number where relevant and expected delivery date.

We insure all goods up until the point they are delivered to you, All Packages must be signed for at which point the goods are transferred to you.  If outer packaging is damaged in anyway, you must write it on the courier’s delivery note when you sign for the delivery.  

Standard Courier Delivery

For England, Scotland, Wales & Northern Ireland, standard signed for courier delivery charge to home is £4.99 per delivery for most postcodes.  If you are not available to receive your order, the courier will leave you a note with further instructions to arrange for a re-delivery.

The estimated date of delivery of your goods is set out in the email confirmation, this date is estimate only and we can-not guarantee to deliver the goods on that date as all or delivery options are 3rd party companies.

DPD Precise

For an extra £2 DPD precise can be selected as a delivery method when checking out.  This service will only be offered to customers that live in eligible areas.  Customers will be able to choose a 1 hour delivery time slot from a range of available time slots.  DPD will then contact customers who will be able to make amendments to the delivery if required. The charge for this service is £6.99.

Delivery to Hermes Parcel Shop

Standard delivery charge to a Hermes Parcel shop is £2.50. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Hermes Parcel Shop on Sundays or Bank Holidays, but any parcels already delivered will be available for collection subject to the shops opening times. Parcels will be available for collection between 12 noon and 5pm Monday to Saturday. We will email or text you when your order has arrived and is ready for collection at your designated Hermes Parcel Shop. Your parcel will be kept at your designated Hermes Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Hermes Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Hermes Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.

For full delivery information, see the DELIVERY section. Standard despatch times/deliveries is not applicable to items made to your specification, bespoke/Made2Measure. Specific delivery details will be confirmed at the time you order. Standard courier delivery services are available in most areas. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Designer Studio London will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Delivery times cannot be guaranteed. We do not deliver to BFPO addresses. Over our busy periods or Sale times our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Other Delivery and Collection points

We may offer other alternative locations other than Hermes Parcel Shops. The terms and conditions for these locations will largely be the same as for Hermes Parcel shops. If there are any additional requirements these will be made clear at the point of order.

International Delivery

We delivery worldwide to almost all countries. Unfortunately, we can't ship to the following countries because of restrictions by courier company we use.:
Afghanistan, Angola, Bolivia, Burma (Myanmar), Congo, Cuba, Iraq, Iran, Ivory Coast (Cote D’Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela


Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries will be restricted. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.

Local Customs, duties and Taxes

If you live outside the UK, some countries charge local duties or taxes on your order. This is a separate charge (not imposed by us) so we recommend that you contact your local Customs Authority to understand what any potential costs may be before you order.

In most cases, the courier delivering your outfit will take payment of these charges on behalf of your local Customs Office, before releasing your order to you.

If for whatever reason you need to refund your purchase, these charges aren't refundable from us and you'll have to claim these refunds from your local Customs Authority directly.

Free Delivery / offer codes

From time to time we may offer free delivery on orders as part of a promotional activity.  This will be UK mainland only and not on international orders.

Free delivery and other offer codes remain the property of Designer Studio London, are non-transferrable, have no cash value, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.  The free delivery offer is on the standard delivery option only and can be used on eligible purchases made online at www.designerstudiolondon.com only.  This offer is open to UK and Northern Ireland residents over 18 years old.  We reserve the right to amend these terms and conditions and/or discontinue the incentive at any time.